SERVICES

Virtual Reception

If your business would benefit from having a professional answering service to answer your calls but you need something that is more integrated and provides greater support to your team, a virtual reception service could be the solution for you.

We answer calls in your company name and our team of Virtual Receptionists will be available 7 days a week to represent your business and provide a range of reception services that will create an excellent first impression for your callers.

	Call screening and call transfer to a landline or mobiles
	General customer support
	Handling general enquiries
	Diary management and meeting schedules
	Directions to site
	Branch/other site locator
	General information line
	Call overflow – for peak times when you cannot capture every call yourselves

In essence, our Virtual Reception service offers much more of call management function than a straightforward answering and message service would provide

You can divert your calls to our team, on a full time basis or simply when the need arises such as out of hours, lunch breaks, cover for staff meetings or peak times when capturing all your customer calls can be difficult.

Our specialist team can comfortably fulfill the capacity of a Virtual Receptionist for your business, whilst displaying the level of commitment and ability that you would expect from a member of your own team

For Home Offices or Small to Medium sized Enterprises (SMEs) a Virtual Reception service can present a strong and reliable image of your business. It will ensure that your calls are handled consistently and efficiently, and important or urgent calls will not be missed.

Please contact us to discuss our competitive prices. Charged on a ‘pay as you go’ basis this is a really cost effective alternative to recruiting additional staff or handling customer service calls yourself.

Appointment Scheduling

Virtual Reception and Live Appointment Booking Services

With our Appointment Scheduling Service, the team here at The Phone Answering Service can help to manage your diary by answering calls and making/amending appointments on your behalf. Delivering all the benefits of a full time receptionist for a fraction of the cost.

You can divert your calls to us either on a full time basis, or simply as and when required such as evenings, weekends or when there is no-one available to answer the phone at your site. We will answer calls in your company name providing a seamless service that guarantees an impeccable level of customer service and support.

With this on line facility we can have dual access to your schedule ensuring that, together, we can make the most of every call and ultimately develop your business further.

FEATURES

	A team of virtual receptionists to answer calls on your behalf
	Live access to your personalised diary 24/7 from any computer/mobile device with an internet connection
	Automated appointment reminders
	Class booking feature ideal for Pilates/Yoga etc
	Full Practice Management System available including clinical notes, document upload and client invoicing
	Easy to use and set up - no software to install
	Full helpdesk support

KEY BENEFITS

Your On-Line Diary:
A bespoke diary, controlled by you and accessed by our team to help schedule appointments and maximise the potential of every call.

Fill up your diary and maximise revenue:
Leaving you free to optimise your time and look after clients while we answer your calls - whilst you are busy with a client we can be busy booking someone into the very next slot.

Avoid losing potential new clients:
More effective than an answer-phone or voicemail, available 7 days a week to answer your calls - full time, part time or to support your in house receptionist.

Capture appointments that may otherwise have been missed:
We can answer calls on your behalf and make appointments that may otherwise have been missed and lost to another clinic.

An excellent return on investment:
Much more cost effective than recruiting additional staff or handling calls yourself - a service that pays for itself.

Reduce no-shows:
With automated SMS appointment reminders we can reduce the number of 'no shows' in the clinic. Saving even one wasted appointment per week makes this a very cost effective facility.

Present a professional Image:
An instant and friendly response will create the right impression with your clients every time they call.

Provide an exceptional level of customer service:
Stand out from your competitors with this seamless and highly professional service. Our purpose is to make life easier for you - Your Practice is our priority.

© 2009 Aniar Solutions Ltd. t/a The Phone Answering Service, Technology House, N5 Business Park, Castlebar, Co. Mayo, Ireland
Company Registration No. 366640V | Telephone: 1850 930 306| Fax: 094 90 44790 | Email: info@tpas.ie