SERVICES
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Customer ServiceMaking it easier for your customers to talk to you at a time that is convenient for them.By outsourcing your Customer Service calls to The Phone Answering Service our team of specialist Operators can handle a range of calls that would otherwise tie up your key personnel and prevent them from focusing on other areas of responsibility. Outsourcing your customer service function delivers a host of benefits for you and your customers:
Our opening hours are 7 days a week, 8:30am - 7pm Monday to Friday, 9am - 4pm Saturday, 11am - 3pm Sunday and bank holidays. This results in a major extension to your business hours and an end to worrying about covering customer service staff holidays and absences.
Please contact us to discuss our competitive prices. Charged on a ‘pay as you go’ basis this is a really cost effective alternative to recruiting additional staff or handling customer service calls yourself. |
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SERVICES
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Technical HelpdeskHome>> Services>> Customer Service>> Technical Helpdesk Available 7 days a week, our technical helpdesk option is most effectively used as a first line of defence for your busy Technical Support team. If you do not need full time support, you can, of course opt to use our services as and when required such as weekends, out of hours, holiday cover or peak times when answering calls yourselves can be difficult. Often, Helpdesk calls can be handled quickly and simply with a relatively straightforward process that can be structured around a Frequently Asked Questions process. After appropriate training for our specialist call centre agents, a comprehensive system of check lists can be used to guide your customers through an initial first line process. This can often lead to problem resolution which means only the more complex technical problems are escalated to your own Technical Support team. From Internet Service Providers and IT Support companies through to Electrical Products and web site navigation, we have a proven track record of providing Helpdesk services that give an excellent first impression of your business and really contribute to improved efficiency and productivity. With low prices charged on a ‘pay as you go’ basis, using the services of our Irish Call Centre to enhance your technical support function is a much more cost effective option that recruiting full time staff or using your key personnel.
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SERVICES
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Customer HelplineHome>> Services>> Customer Service>> Customer Helpline A customer helpline for your business can be a welcome feature as many customers requiring immediate assistance may prefer to talk to a live person, rather than leaving a voice message or communicating by email. This can often be difficult to implement in-house, particularly at weekends and out of regular office hours, but our dedicated team can provide enhanced customer service representation for your business 7 days a week. If you do not need full time support, you can, of course opt to use our services as and when required such as holiday cover or peak times when capturing all calls yourselves can be difficult.
Presenting yourselves as a business that values the importance of talking to customers rather than an answering machine or voicemail will really set you apart from your competition. Please contact us to discuss our competitive prices. Charged on a ‘pay as you go’ basis, this is a much more cost effective option than recruiting or using your key personnel to staff your Customer Helpline.
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SERVICES
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Sales & Order ProcessingHome>> Services>> Customer Service>> Sales & Order Processing Being available to answer your customer telephone order calls and capture all potential sales orders is vital if you want to beat your competition and continue to grow your business. By diverting your calls to our specialist team of call center agents, we can handle many aspects of the sales process on your behalf:
At every stage of the process, your customer will believe that they are speaking directly to your organisation which will encourage confidence in your business and brand. Our aim is to ensure that each order is processed in a simple, straightforward way and that your customers complete the transaction happy, satisfied and willing to purchase from you again and again. If you do not need full time support, you can, of course opt to use our services as and when required such as holiday cover or peak times when answering calls yourselves can be difficult. Please contact us to discuss our competitive prices. Charged on a ‘pay as you go’ basis, this is a much more cost effective option than recruiting or using your key personnel to process customer orders on the telephone.
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© 2009 Aniar Solutions Ltd. t/a The Phone Answering Service, Technology House, N5 Business Park, Castlebar, Co. Mayo, Ireland |
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