SERVICES

Appointment Scheduling And Virtual Reception Services

Other than patient care, one of the biggest time demands for busy health care clinics, is undoubtedly answering calls, dealing with telephone enquiries and booking appointments. Even those clinics fortunate enough to have a full-time receptionist will find it difficult to answer all calls at busy times, lunchtimes and out of normal office hours.

With research showing that 70% of callers who reach a voicemail will not leave a message, it makes good business sense to avoid this happening, plus for those callers that do leave a message you then have to find the time to call them back!

Having the time to attend to all aspects of your business whilst still maintaining an excellent level of customer care can be challenging. However, outsourcing some of your administrative functions can be an effective way of spreading your workload and improving efficiency whilst still managing to keep costs down.

Ask yourself the following questions - Do you:
- Ever miss calls from potential clients?
- Find that you spend considerable time on administrative tasks and non-fee paying tasks?
- Find that the needs of your business vary from month to month so you can't justify a full time receptionist
- Have limited space in your office which restricts basing additional support there?

If the answer is 'yes' to any of the above, using a virtual reception service could be the answer.

With Irish contact centres now offering affordable packages from as little as €100.00 per month on a pay as you go basis, virtual assistants can support your business by saving you time and money.

Virtual Assistant services provided by call centres in Ireland are not limited to basic messaging. Services can also include On-Line Appointment Scheduling which means that you can effectively outsource all of your reception requirements.

One such facility, provided by The Phone Answering Service, is an on-line diary purpose designed for healthcare clinics such as Physiotherapists, Osteopaths, Chiropractors and other Complimentary Therapists.
It's features include:
- Live access to your personalised diary 24/7 from any computer/mobile device with an internet connection
- Client data storage and search facility
- Automated SMS appointment reminders (reduce no shows)
- Class/seminar booking feature
- Easy to use and set up - no scheduling software to install
- Private, secure and bespoke diary - tailored to your specific requirements
- Full Practice Management System available if required

Outsourcing your Reception and Appointment Scheduling can bring a host of benefits:
- Capturing customer calls and enquiries that would otherwise have been missed
- Save Money - more cost effective than recruiting staff or handling calls yourselves
- Increase your availability - calls answered on your behalf 7 days a week
- Excellent first impression for callers, much more effective than an answer phone or voice mail
- Exceptional level of customer service

The Phone Answering Service based in Castlebar, Co. Mayo, is a leading Irish outsourcing company and has all of the key elements a business looks for in a professional call centre. Many healthcare clinics in Ireland are currently benefiting from services like these. If you would like to find out how The Phone Answering Service can help you, please contact us on 1850 930 306 or via email at info@tpas.ie.