SERVICES

Answering Service

Whether you are a small business or a larger enterprise; new business enquiries, repeat orders and customer enquiries are all welcome calls for a growing business.  Being available to deal with these calls as they come in however, can be challenging, especially when there are so many other core business activities to attend to.

With our Answering Service we can answer those calls on your behalf and take a message giving you the freedom and flexibility to best prioritise your workload. 

How can we help you?
	Calls answered on your behalf 7 days a week
	Option to just have calls answered at peak times, out of office hours or holiday cover
	Professional and knowledgeable team ensures an excellent first impression for callers
	Being more accessible for your customers will help improve customer satisfaction
	More than just an answering service, we can also provide more of a customer service or virtual reception or sales and marketing role

You can be assured that all your calls will be treated with the level of care and attention that you would expect from a member of your own team.  Your customers will always receive a friendly, helpful and informative first impression of your business which can only help to improve customer satisfaction and retention.

Setting up this service is much more straightforward than you may think. FAQ’s

	We issue you with a divert telephone number
	You divert your office, mobile or lo-call/free-phone calls to us
	Our Operators answer calls in your company name
	Message details are captured accurately and concisely
	Message is then forwarded to you via email or text message

With prices starting from only €49.99 a month (excluding VAT), this is a really cost effective alternative to recruiting additional staff or handling customer calls yourself. 

SERVICES

Holiday Cover

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By diverting your office/mobile phone to our team, we can answer calls in your company name and capture messages, ensuring peace of mind for you and continuity for your callers while you or your key staff members are away.

An excellent option for Summer or Christmas holidays, we are open every day except Christmas Day, St Stephen’s day and New Years Day. Throughout the year, our opening hours are 8am to 8pm Monday to Friday, 9am to 6pm weekends and bank holidays.

Setting up this service is really is much more straightforward than you may think: FAQ's

The cost of our Short Term Cover package is much cheaper than recruiting temporary personnel to answer your calls while you are away and a much better option than losing business due to unanswered calls. 

Please contact us to discuss our competitive holiday cover prices.

SERVICES

Non-Geographic Numbers | 1800, 1850, 1890

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Using a non-geographic or lo-call number on your web site and corporate material is a very effective way of achieving a national presence for your business and making you an accessible and preferable option for customers on a national basis.

How can we help you?
	Various prefixes provided including 1800, 1850 or 1890
	All administration associated with your non-geographic number will be handled by our team on your behalf
	Where required, our team of Call Centre Agents can provide a professional answering service for your business calls, thereby enhancing your availability and customer service even further

The Phone Answering Service charges a fixed monthly cost to administer this service plus any call costs that are incurred at the standard rate. Call costs vary depending on whether you opt for an 1800, 1850 or 1890 number. The Phone Answering Service team would however, be happy to work with you to establish the best option for your business or marketing campaign.

© 2009 Aniar Solutions Ltd. t/a The Phone Answering Service, Technology House, N5 Business Park, Castlebar, Co. Mayo, Ireland
Company Registration No. 366640V | Telephone: 1850 930 306| Fax: 094 90 44999 | Email: info@tpas.ie